Cancellation and Refund Policy
Effective Date: August 16, 2024
At Auricsoft Platform Private Limited, we are committed to providing high-quality services to our clients. However, we understand that there may be circumstances where cancellations and refunds are necessary. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are processed.
Cancellation Policy
- Service Cancellation: You may request to cancel a service at any time by contacting us. Please note that cancellation requests must be submitted in writing via email or through our customer support portal.
- Notice Period: For certain services, a notice period may be required to process the cancellation. The specific notice period will be outlined in your service agreement or invoice.
- Non-Cancellable Services: Some services may be non-cancellable once initiated. These services will be clearly marked as such, and by purchasing these services, you agree that no cancellations or refunds will be provided.
Refund Policy
- Eligibility for Refunds: Refunds will be considered only if a cancellation request is received within the specified notice period. If the service has already been delivered or initiated, no refunds will be issued.
- Processing of Refunds: If eligible, refunds will be processed within 7-10 business days from the date of cancellation. Refunds will be credited back to the original payment method used at the time of purchase.
- Partial Refunds: In cases where a partial refund is applicable (e.g., for partially completed services), the refund amount will be prorated based on the portion of the service delivered.
- Non-Refundable Services: Certain services are non-refundable, including but not limited to domain registrations, software licenses, and custom development projects. These services will be clearly identified as non-refundable at the time of purchase.
Exceptions
We reserve the right to refuse a refund request if we believe that a service has been fully delivered, if the cancellation request is made outside of the allowed notice period, or if there is evidence of fraud, abuse, or malicious intent.
Changes to Cancellation and Refund Policy
We may update this Cancellation and Refund Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of our services after any changes constitutes your acceptance of the new policy.
Contact Us
If you have any questions or concerns about this Cancellation and Refund Policy, please contact us at:
Auricsoft Platform Private Limited
